Guest Services Representative

The Town of Blackfalds is hiring a CASUAL Guest Services Representative at the Abbey Center.

The Guest Services Representative (GSR) is responsible for providing friendly, courteous, and professional service by assisting guests at the Abbey Centre with a variety of functions including, membership registration, program registration, facility bookings, re-sale merchandise and general phone, email, and internet inquiries. GSRs actively promote the Abbey Centre's services by identifying needs, recognizing moments of opportunity, providing value-added advice, and finding appropriate solutions to meet the guest's requests. 

Required Knowledge, Skills, and Abilities:

• Commitment to continuous improvement and excellent guest service
• Proven ability to deal directly with other staff and guests in a courteous and friendly manner.
• Ability to relate well with children of all ages.
• Efficient and effective communication, interpersonal, and listening skills with the ability to ask questions.
• Strong teamwork and cooperation skills
• Excellent skills in decision-making, planning and problem-solving.
• Ability to navigate challenging situations, and expectations and be able to deliver quality public service through a changing landscape.
• Require a high degree of organization and attention to detail.
• Utilizes effective listening and communication skills to identify problems, needs, or opportunities.
• Strong general computer skills with good familiarity with Microsoft Office and Outlook.
• Ability to work efficiently and effectively without constant direct supervision.
• Ability to set priorities and balance multiple projects/tasks at one time.

Key Duties and Responsibilities:

• Check in members using the recreation software and verification of orientation.
• Intakes and processes facility bookings, memberships, punch passes, and program registrations via the recreation software system.
• Processes point-of-sale transactions, including BOLT passes, day admissions, personal training, re-sale merchandise, and gift cards.
• Resolves guest inquiries, concerns, and complaints either directly or by referring to the Guest Services Team Lead.
• Participate in Best Practices, policies and procedures, and website review.
• Ensures visitor sign-in, sign-out, and safety orientation are completed.
• Processes and schedules childminding
• Acts as an information gateway for users, community members, and visitors for not only the Abbey Centre but the community as a whole.
• Follow and participate in all safety practices and provincial legislation.
• Ensures efficient and accurate completion of guest requests and transactions.
• Along with other staff, ensures appropriate and safe use of the facility by guests and enforces facility guidelines, rules, and ratios with active patrols, use of video surveillance, and two-way radios. 
• Maintains records of sports equipment, locker rental, and rental lock usage
• Implements emergency procedures during an emergency and provides information and directions for guests.
• Facilitates training of new guest services representatives and facility monitors.
• Acts as Fire Warden as assigned on the shift schedule.
• Facilitates viewings at Town of Blackfalds Facilities.
• Performs other related duties and responsibilities as required

Education and Experience:

• Grade 12 required.
• Certificate/diploma in Business Administration.
• Minimum 2 years of guest services experience, with an emphasis on recreation preferred.
• Municipal experience and experience with recreation software is an asset.
• Experience with cash handling and point of sale required.
• Previous computer experience required.

Additional Requirements:

• • Must be a minimum of 18 years of age.
  • Intermediate First Aid with CPR “C” and AED.
  • Criminal Record Check with Vulnerable Sector Screening.
  • Child Intervention Record Check.
  • Valid Driver’s License with current Driver’s Abstract.
  • Must be available to work flexible hours as required.

Hours of Work: Casual Hours

The starting hourly wage for the Guest Services Representative position is $27.80 / hour.

The posting closes Friday, November 29, 2024, @ 4:30 pm

If you are interested in the Guest Services Representative opportunity, please submit your application online via our applicant tracking system.